Effective date: July 15, 2019
Last updated: December 12, 2024
Blistex Corporation (“Blistex,” “we,” “us,” and “our”) understands that privacy is important to you as the user of our products (“you” and “your”). This privacy policy (“Policy”) applies to the information we collect from or about you through our Site, https://www.glysomed.ca (the “Site”), which is owned and operated by Blistex Corporation, and the uses we make of such information. This Policy does not apply to any information collected by any third party Site or any information collected by Blistex offline.
Personal information is any information about you that allows you to be directly or indirectly identified (for example, by combining it with other information).
By providing us with your personal information after you have been informed of this Policy, in accordance with applicable laws, you consent to the collection, use, storage and communication of such information as set out in this Policy. In certain cases, your consent may also be implicit, in accordance with your reasonable expectations.
This Policy may be amended from time to time and we may also provide additional privacy notices (“Privacy Notices”), and any modifications will enter into force on the date specified in the update. Please regularly check for changes to this Policy and for Privacy Notices. In some cases, specific Privacy Notices may be required to comply with the privacy laws of one of the countries, provinces, or states in which we do business.
We collect your personal information on our own behalf and on behalf of Blistex Inc. and our affiliates.
We will collect your information only when we have your consent, which may be express or implied in certain circumstances, or as otherwise permitted or required under applicable laws.
The personal information which we collect could include your name, address, telephone number and e-mail address. The type of personal information we collect depends on various factors and on the context. We only collect such personal information that we consider necessary for the conduct of our business and the fulfilment of identified purposes.
We may also collect personal information from our business partners or other third parties, provided that such third parties confirm that you have authorized them to disclose such information to us or that you expressly consent to such disclosure.
We collect personal information through the Site for the following purposes:
In addition to the purposes described above, we will inform you of other purposes for which your personal information is collected when it is collected. If we intend to use the personal information we have collected for purposes not previously communicated, we will ask for your separate consent before doing so, unless applicable laws allow us to do so without your consent. The personal information collected will be stored for up to 25 years or otherwise in accordance with applicable laws and regulatory obligations.
Except as otherwise set out in this Policy, your personal information is disclosed only to our authorized employees who have a business need to access it, for example: our customer service centre and personnel responsible for providing products and services to our customers. These employees can only access the personal information they require to perform their job functions.
We will only disclose to third parties personal information about you (the type of personal information disclosed is situation-dependent) in the following situations:
We have informed our employees of their obligation to preserve the privacy of personal information, and we continue to raise awareness about its importance. Our employees can only use personal information pursuant to the terms of this Policy and our other policies. We have set out the roles and responsibilities of our personnel throughout the cycle of handling your personal information, from collection to destruction, in a personal information governance and management policy.
Information You Manually Provide
Blistex collects the information you manually provide (using your keyboard, mouse, or touchpad on your computer, mobile or tablet device (collectively, “Device”)) when you use the Site. For example, we collect the information you provide via e-mail and feedback/comment forms. In certain sections of the Site (e.g., “Contact Us”), we request and collect personal information that may be used to contact you directly to respond to questions, comments or inquiries you submit, or to contact you about a contest or sweepstakes you enter on the Site.
Information From Your Mobile or Tablet Device
If you access the Site through your Device, we may automatically collect certain information from or about your Device using analytical tools or digital markers on our Site. The types of information we may collect include the type of Device you use, the IP address of your Device, your Device’s operating system, the type of Internet browsers you use, and information about the way you use our Site. Some of this information may not be, in and of itself, personally identifiable, but we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information Collected by Cookies and Similar Technologies
We use technologies to collect information and support certain features of the Site, such as cookies or other tracking technologies. For example, we may use these technologies to:
Cookies and other technologies that allow you to be identified, located or profiled are deactivated by default in Québec. You must first accept them.
The information we collect using cookies and similar technologies may not be, in and of itself, personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your Device. You can also clear your cookies at any time through your browser’s settings.
Although you are not required to accept cookies when you visit the Site, you may be unable to use all of the functionality of the Site if your browser rejects our cookies.
In addition to the cookies we may deliver to your Computer or Mobile or Tablet Device through our Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Site. To learn more about Google Analytics.
Other third parties may deliver cookies to your computer or mobile or tablet device for the purpose of tracking your online behaviors across non-affiliated websites and delivering targeted advertisements either on our Site or on other websites.
You have choices about the collection of information by third parties on our Site. For example, if you don’t want information about your visit to our Site sent to Google Analytics, you may download an Opt-out Browser Add-on. Please note that the Add-on does not prevent information from being sent to us.
In addition, you may opt-out of having interest-based information collected by certain entities during your visits to our Site or other websites. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on our Site do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.
Our Site may link to third-party websites or advertisers. These third-party websites or advertisers may collect certain personal and non-personal information, including, product usage data, and general location based information. Please note that this Policy applies only to the personal information that we collect or receive from third parties with your consent and we cannot be responsible for personal information that third parties may collect, disclose, store and use, including through their websites. These third-party sites or advertisers may share information they collect about you with us provided that such third parties confirm that you have authorized them to disclose such information to us or that you expressly consent to such disclosure. We are however not responsible for their data collection practices. We urge you to review their privacy policies to better understand their collection and use of your data.
Opting Out of Cookies
In the province of Quebec, cookies that allow you to be identified, located or profiled are deactivated by default. If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your Device, please refer to and adjust your web browser preferences. Further information on cookies is available www.allaboutcookies.org.
By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Site or some of its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve personal information from your device without your knowledge.
Blistex takes reasonable physical, technical and administrative precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online. The security measures we take include technical measures, such as firewalls, and administrative measures, such as adopting an information security policy.
You can refuse to consent to the collection of your personal information. However, doing so could limit our ability to offer you services or products. If you withhold such consent, we will not deny you products or services unless they cannot be provided without such collection.
We cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.
While Blistex has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. In the event of an interception or unauthorized access, Blistex shall not be responsible for such interception or unauthorized access, or any direct, indirect, special, incidental, or consequential damages (including lost profits) suffered by you, even if Blistex has previously been advised of the possibility of such damages. Blistex does not warrant, either expressly or implied, that the information provided by you shall be free from interception or unauthorized access and does not provide any implied warranties of merchantability and fitness for a particular purpose.
Blistex will make every effort to accommodate reasonable requests for information pertaining to our Site, products and services in a timely manner but makes no guarantees for the timeliness of such responses. You should be aware that Blistex is not responsible for delay, non-delivery or non-receipt of any information exchanged between Blistex and the user or vice-versa due to internet connectivity problems, man-made or natural disasters, force majeure, computer malfunctions or incorrect contact information (including but not limited to e-mail addresses, mailing addresses, telephone, cellular, pager or fax numbers) you supply.
Blistex retains the personal information collected on the Site as long as required for the fulfilment of the identified purposes, as long as it is reasonable to do so for customer service, legal or commercial reasons. The retention period depends on the purposes and the nature of the information. On the expiry of this period, we permanently and securely destroy or anonymize the information in compliance with applicable laws.
It is our intention to comply with all applicable laws regarding children’s privacy and advertisements that target them. We do not seek to collect personal information about minors under 14 years of age without the verified consent of the person having parental authority. We do not knowingly collect personal information from children under 14 without parental consent or allow children to become subscribers, make submissions, register with us, order our products or services, communicate with us, or use any of our online services. If you believe we might have any personal information from or about a child under 14, please contact us using the information provided below.
Depending on the nature of the personal information, it may be stored in our offices, as well as in the various computer systems in our offices, in our storage facilities, or in those of our service providers.
Your personal information may be communicated outside of the province of Québec or Canada, for the purposes described above, including its collection, use, disclosure and storage, and if so communicated such personal information will be treated in accordance with the laws of the jurisdiction to which it is communicated.
Subject to the limits and provisions of applicable laws, you have the right to:
If you submit a request to withdraw your consent to use, communicate and store your personal information, how we handle that request will depend on the situation and reasons. Depending on the situation:
In either case, we may be legally required to retain certain personal information.
You may exercise the foregoing rights at any time by contacting our Privacy Officer (see below).
Any such request must contain sufficient details for us to be able to address it. We undertake to respond to any such request within a reasonable period of time, and to the extent possible and where required by applicable law, within a maximum of thirty (30) days. We must, however, first verify the identity of the person making such a request. We will make commercially reasonable efforts to comply with requests to alter your personal information to cause it to be as accurate, complete and up-to-date as possible for the purposes for which it is used. However, it is your responsibility to advise us of changes to your personal information, such as your contact information.
You may file a complaint with our Privacy Officer (see below) if you believe that we are not complying with our obligations to protect personal information. We will confirm receipt of your complaint, contact you for more information as needed, conduct a confidential investigation and share its conclusions with you. If your complaint is justified, we will take appropriate measures to correct the situation. If you are unsatisfied with our internal review of your complaint, you can contact the following organizations responsible for the protection of personal information: the Office of the Privacy Commissioner of Canada (federal), Québec’s Commission d’accès à l’information, the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Information and Privacy Commissioner of Alberta.
We reserve the right, at our discretion, to add to, change, update, modify or remove portions of this Policy at any time. Any changes we make will become effective when on the date specified in the update. We encourage you to periodically review the Site for the latest information on our privacy practices. You are bound by any changes to the Policy when you use the Site after such changes have been first posted.
The person exercising the highest authority within Blistex has delegated the role of Privacy Officer (also known as the person in charge of the protection of personal information) to: Rick Koss.
You can contact our Privacy Officer to exercise your rights, ask questions about our personal information practices or file a complaint about the protection of personal information. If you have questions or concerns about this Policy, any Privacy Notice, or Blistex’s data practices, please contact our Privacy Officer at: privacyofficer@blistex.com, or Blistex Inc., Attn: Blistex Privacy Officer, 1800 Swift Drive, Oak Brook, IL, 60523-1574, USA.